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Jobs at Link Ford Lincoln and RV

Service Advisor

Location: Rice Lake, WI

Department: Auto Service

Type: Full Time

Min. Experience: Experienced

Company Overview

Link Ford Lincoln & RV in Rice Lake is always looking for the right people to add to our outstanding team! Is a career in the auto industry is something that you've been thinking about? If you are honest, hard working, professional and excited to work at the premier Ford Motor Company franchise in northwestern Wisconsin, we'd love to have you apply today!

Job Summary

The Service Advisor is responsible for service sales, gross profit and proper handling of service customers. The actions of the Service Advisor will influence the volume of service business and has a definite impact on customer service. The Service Advisor works directly with the public, technicians and parts department and assumes the responsibility that repairs are completed correctly and in a timely manner. Customer follow-up, repair order close out and cashiering are also frequent tasks.

Responsibilities and Duties

  • Maintain customer service index rating of at least comparable to factory zone or district average
  • Maintain a standard for hours per customer repairs order written
  • Follow OSHA rules and regulations regarding safety
  • Greet customers in a friendly and timely manner
  • Schedule service appointments in person and by telephone in a friendly and timely manner
  • Obtain customer and vehicle information
  • Care for customers' needs whether they are being shuttled or waiting for service to be completed
  • Gather all details of customers' repair needs
  • Advise customer of additional repairs and completion time for those repairs
  • Indicate repair needs on Repair Order and relay to technician
  • Obtain customers signature on Repair Order and give approximate completion time
  • Handle telephone inquiries and challenges
  • Act immediately on all calls
  • Adjust policies within guidelines set by management
  • Document return repairs and submit to manager weekly
  • Deliver customers' vehicles
  • Sell maintenance and other services required
  • Obtain verbal approval on all unsigned work orders
  • Communicate with technicians on required factory assistance

Minimum Requirements:

  • Certificate or Diploma beyond High School Desired in related field
  • Class D drivers license - Regular (Auto, Light Truck, Moped) Required (No Endorsement Requested)
  • Must be 18 years of age or older

Qualifications and Skills

  • Read and comprehend instructions and information.
  • Excellent oral, written and computer skills
  • Two years dealership experience is preferred with a general working knowledge of vehicle mechanical problems.
  • Possess a high school diploma or the equivalent
  • Work comfortably with the public.
  • Tidy, professional appearance.
  • Current driver's license with a good driving record

Benefits and Perks

 

  • Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision Insurance
  • Vacation, Paid Holidays
  • 401K Plan

 

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